AWS agent will join the private channel whenever they are available. A new private channel (naming convention awscase-) will be automatically created if user chooses Live Chat support type.Notifications will be sent to Slack whenever there is an update on the case (this is configurable).Users that are in the integrated channel inherit the IAM permissions that the AWS support app has, so the integrate channel should be a private channel for security concerns.User can create/search/resolve cases with AWS support app (Type /awssupport help in the integrated channel for details).Here are a quick summary of what I have found so far: This is pretty useful for teams that are heavily on Slack. “It’s too soon to understand the impact with any precision, but it reinforces our conviction around this business and our long-term trajectory.AWS Support App in Slack is a new AWS feature that allows users to manage AWS support case in Slack. “We believe very strongly the impacts that the COVID crisis will have on the way we work are of generational magnitude and are just beginning to be felt,” Butterfield said on the company’s earnings call.
Slack’s revenue grew 50% to $201.7 million for the three months ended April 30 as workers relied heavily on collaboration technologies for remote work under COVID-19 lockdown orders. In addition, Slack will integrate AWS Key Management Service for security, AWS Chatbot for developer messaging and system monitoring, and Amazon AppFlow for secure data transfer. Slack was already a heavy AWS user, committing to spend $50 million annually on Amazon’s cloud platform under a previously negotiated deal.īy adopting AWS Chime infrastructure for user calls, Slack will be shifting away from a system based on technology from its 2015 acquisition of the startup Superhero, CNBC reports.
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